As an AOL certified merchant, we have agreed to abide by the principles outlined in AOL's privacy policy. AOL's privacy policy can be viewed at the following URL http://legal.web.aol.com/policy/aolpol/privpol.html. If you have any question regarding our policies please contact us and we will do our best to answer all your questions and concerns.

All account information on CAE is password protected to assure your privacy and security. In several areas we use SSL-encryption to ensure the safety of data and transmissions

CAE will not rent, sell or disclose any of your information to anyone. CAE will only
send your information to another party under the following circumstances:

You have given CAE your consent for sharing the information

We need to share the information in order to provide you with the service or product you requested

In response to subpoenas, court orders or any other legal proceedings

We have found that you have violated CAE user guidelines or terms and guidelines.

Car Audio Expert collects personal identifiable information from users when they register for membership, newsletter, purchase or service (including special offers and sweepstakes). Other information may be sent to CAE through our partners.

Car Audio Expert uses personal identifiable information for the following purposes: To contact users regarding sweepstakes, specials and new products. To personalize advertising and content and to fulfill requests and applications for special services and products.

Other information such as address and credit card information are used for billing purposes and in order to contact a user in case there is a problem processing an order.

Car Audio Expert also automatically receives and records certain information from your browser such as IP address, cookie information and so on.

We use cookies to store information on the user on the user hard drive. A user may reject the cookie and still use our website, however, it might limit his action in several areas of our website. The cookie also gives us the ability to target our user's interest and provide them with a better experience while on our website. We might set and access cookies on our users computer, and so might some of our partners. We have no control over the terms under which these companies use their cookies - their cookies are subject to their own privacy policy. Our partners and advertisers do not have access to CAE cookies.

Car Audio Expert ships all approved orders in stock within 24 hours. Fed-ex
ground takes between 2-7 days, depending on your location.

Yes, you can specify to Car Audio Expert when ordering, a faster delivery
method. You will be invoiced for the difference in shipping.

Alaska, Hawaii, and Puerto Rico residents are shipped Fed-ex 2nd day air. Car Audio Expert does offer the most competitive rates available.

International orders are welcome! Car Audio Expert offers the best rates!
Please contact us at info@caraudioexpert.com or call us at (213)629-1986.
Give us your order and exact destination for our quote.

Car Audio Expert gives you the ability to enter your account information and either edit or delete information form your profile and preferences at any time. Including your wish to either be or not be notified about sales, special offers, sweepstakes and new products.

Our website contains links to other sites. Take note that they are each subject to their own privacy policies and are not subject to our policies in any way.

Car Audio Expert uses IP addresses to administer the site, keep track of users movement, gather statistic and demographic information as well as analyze trends and interests. IP addresses are not linked to personal identifiable information.

Occasionally CAE will request information form users through surveys and contest applications. Participation in these surveys or contests is voluntary and each user has a choice whether he wishes to give the information requested. This information may vary and might include among other things: name, e-mail, address information and demographic information.

From time to time CAE may decide to put onto affect a referral service. In that case we will ask our users for name and e-mail address of a friend and our system will save this information for the sole purpose of sending this person a one-time introductory e-mail inviting them to our site. Any person can contact CAE through e-mail and ask to be removed from our database at any time.

Car Audio Expert may at certain times, make changes or corrections to this policy. If any substantial changes should accrue in our use of the personal information you give use we will notify our users through our website.

Sales@caraudioexpert.com

Billing@caraudioexpert.com

Info@caraudioexpert.com

For customer service or to order by phone, please call Car Audio Expert at:

(800) 966-4213
8am-5pm (PST)

953 E.11th St.
Los Angeles, CA. 90021

Car Audio Expert provides the manufacturer's warranty with ALL our products. We takes great pride in our customers and their satisfaction. If a product is defective or requires repair, we will get it taken care of for you. Our policy works like this: If you have a product that needs repair, you ship it back to us, we fix it, and we ship it back to you. We stand behind our products and our customers… which means you can feel comfortable with all your orders from caraudioexpert.com.

We cover just about everything that could go wrong with your products, except abuse and installation error. Abused merchandise would be merchandise dropped, mishandled, altered, physically broken, or otherwise not meeting the manufacturer's warranty guidelines. In other words, if your product breaks under normal playing conditions, we'll get it repaired or replaced for you… but if you shove a screwdriver through the surround of your subwoofer while installing it, you're responsible for it. Since installation error can be easily encountered, we recommend that all Car Audio Expert products be professionally installed. *Car Audio Expert can not be held liable for incidental loss of use, installation, removal, and reinstallation charges associated with a defective or returned product.

The first step is to call 1-800-966-4213 or email order@caraudioexpert.com for an RA# (return authorization number). You have two weeks within the date of the invoice to return the product for a refund (products exchanged must be in "like new" condition). After that period, returned items must be repaired. Shipping is non-refundable and all returns are subject to a 15% restocking charge… items returned with missing parts will be charged for those missing parts. Basically, as long as the item is returned in the same condition as it was received, there is no problem with returning the item.

We guarantee that every online transaction you make will be 100%
safe. This means you pay nothing if unauthorized charges are made to
your card as a result of shopping at our online store. Under the Fair
Credit Billing Act, your bank cannot hold you liable for more than
$50.00 of fraudulent charges. If your bank does hold you liable for any
of this $50.00, We will cover the entire liability for you, up to the full
$50.00. We will only cover this liability if the unauthorized use of your
credit card resulted through no fault of your own from purchases made
while using the secure server. In the event of unauthorized use of your
credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.

Car Audio Expert expert accepts all major credit cards: American Express, Discovery, Mastercard, Visa and Diners. If you wish to conduct payment by other methods please contact us at sales@caraudioexpert.com